Customer Service is not a policy, but a critical element of your business. With vast competition in the marketplace, customer service can be a determining factor for shoppers when deciding where they are going to purchase goods and services. Whenever an employee comes in contact with a customer, whether by phone or in person, the customer will remember the outcome, which will determine if he or she will return to your business.
- Customer Service Overview: How to Create a Customer Service Plan - This section offers a breakdown of consumer expectations, as well as tips on qualities a savvy business owner should cultivate.
- Corporate Culture and Employee Participation - The Basis of Customer Service - These guidelines address various aspects of an overall service strategy, from organizational culture and leadership to employee training and support.
- Online Service Savvy: Build Superior Customer Support - This section offers tips on web amenities that focus on good customer service, such as FAQ pages, search engines, contact sections and more.
- Loyal Customers Build Business - This section offers tips for improving customer service with solid product value and caring staff, as well quick customer-appreciation ideas.